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Put the learner at the centre of all processes and decision

This includes asking learners about the barriers they are experiencing, what works best for them as an individual, and listening to their concerns along the way.

 “Talk and listen to the students themselves, we want to learn and you can help us”. Learner

“Learners with Complex needs or their parents should have more involvement in choosing what they learn at college based on what interests them allowing them the same opportunities as other learners”.

“I would suggest that support staff actually listen to the ways that my disabilities affect my learning, not just come to their own conclusions and then recommend a support plan that isn't really meeting my needs. Teaching staff should also actually look at the support plans and arrange support according to that rather than on their own opinions about what you need”.  Learner