Academic and professional services in partnership literature review and overview of results: Leading the Student Experience

This research project explored how academic and professional personnel work together in new ways to deliver the best possible student experience.

The project analysed why certain models of good working practice seemed to work well.  The research investigated:

• how the change management process was perceived and managed by key stakeholders
• the role of the management
• leadership and governance arrangements

Key stakeholders included students as well as staff.