This session will look at the support offered to non-traditional students at two UK universities who have taken an innovative approach to this issue. The research completed shows that whilst students view the centralised support provided in broadly negative terms what has made the difference has been an approach that stresses the human aspect of support. In addition they expressed a desire for an informalisation of the local support mechanisms available. This personalisation process coupled with a view of transition that covers students’ entire time at university can promote a sense of belonging and satisfaction amongst students.
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