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Unique student advisor service at Falmouth University

23 Jun 2021 | Advance HE Our Connect Benefit Series in June focuses on the student voice with a case study series showcasing a range of approaches and best practice across different institutions and the impact they have had at all levels.

The future of the student voice – policy, principles, practice

Our Connect Benefit Series throughout June 2021 focuses on the student voice – how higher education institutions value and represent the student voice and commit to using it to drive positive change.

Falmouth University launched the Student Advisor Service in late 2020, a proactive outreach team designed to find students at risk of withdrawal, hear their specific situations and give tailored advice from their database of abundant support and resources available to students.

Almost immediately it became clear the service was reaching students lost, disenfranchised by ineffective over-communication and disengaged, slipping between different support provision and holes in individual services. By creating an ongoing affinity map and taking a central continuous improvement approach, the service captures the disengaged voices and enhances existing provision.

This case study explores how an advisor role can be a mechanism for capturing individual experiences of students and feed into continuous improvement and transformational change at an institution of any size. You’ll hear how the service contributes to enhancement of student support provision, institutional communication approaches and academic staff processes resulting in reduced academic workload/stresses and increased student satisfaction and outcomes.

Read A Unique Student Advisor Service 

Find out more about the June Connect Benefit Series theme ‘The future of the student voice? Policy, principles, practice’ 

This month also features a webinar ‘The future of the student voice in the post-NSS world? Policy, principles, practice’ which takes place on 30 June at 10:00 BST. Colleagues at Advance HE member institutions can book their free place here. A recording of the webinar will be available for those unable to attend.

We feel it is important for voices to be heard to stimulate debate and share good practice. Blogs on our website are the views of the author and don’t necessarily represent those of Advance HE.

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