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Surveys & Insights Conference 2021

Surveys and Insights Symposium 2022: Innovative Insight

A presenter-led one-day event to learn, discuss and share latest practices in the use of surveys and metrics to improve the student experience.

Surveys, measurement tools, metrics and the wider insight that such tools generate have a key role to play in helping maximise the reach and quality of provision within the sector. By gathering and acting on such insight, institutions, sector agencies, researchers and policymakers can work together to help students maximise their potential.

This symposium provides an opportunity to discuss and debate the potential of insight from surveys, metrics, qualitative research and wider methods of capturing the voice of the student for driving excellence and enhancement within higher education. The conference will feature a keynote speaker alongside oral presentations and workshops from HE practitioners, survey officers and academics. 

Date: 28 April 2022

Location: the studio, Manchester

Who: Surveys officers, HE practitioners responsible for student engagement and satisfaction, researchers and HE data analysts

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2022 Theme - Innovative Insight

This symposium will provide the opportunity to showcase innovative approaches and techniques in Surveys and Insight, which have in turn generated innovative actions and solutions. So what do we mean by innovation?

Surveys, measurement tools, qualitative research and other research techniques have a key role to play in capturing and understanding feedback from students and staff. Sometimes these tools can involve tried and trusted approaches that can be very successful, but they can also be truly innovative.

The core technique itself does not have to be “new” or different” but elements of the approach might be. For example, using new technologies, different ways of approaching the audiences, analysing feedback or disseminating the findings in a way that influences practice. Surveys themselves can involve truly innovative thinking in their design and implementation, as can a range of other qualitative and quantitative research or data capture techniques delivered or analysed in new and different ways.

At the heart of it all is the impact. What is it about the innovative methods that have driven real change in the quality of provision and/ or the student experience – and what has this meant for staff, students, institutions?

The Advance HE Surveys & Insights Symposium provides an opportunity to showcase this, bringing together keynote speakers, papers, posters and workshops to explore real examples of innovative approaches to gathering feedback from undergraduates, postgraduates and staff.

The symposium also provides an opportunity for networking and helping to foster discussions which will be beneficial across the sector. Past delegates have included colleagues from higher education institutions with an academic as well as professional services / support / student experience focus, together with representatives from sector agencies, charitable organisations, research and policy bodies, as well as providers of research and insight services.

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Programme

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Surveys and Insights Symposium Programme

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Abstracts

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Abstracts

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Keynote speaker

Jim Dickinson

Associate Editor
,
Wonkhe
Jim Dickinson
Jim Dickinson is an Associate Editor at Wonkhe where he takes a particular interest in students, governance and higher education regulation and leads on work with students’ unions.

Panel speakers

Matt Claridge

Customer Success Manager, Explorance
Matt Claridge
Matt joined Explorance in 2020 as the Customer Success Manager for Europe and Africa. In this role he works with over thirty institutions, ensuring a positive experience for Blue users and drawing on his own knowledge from within the sector to advise on best practices for module evaluations. Matt comes from a Higher Education background, working at UCL from 2010 to 2012, before taking up a post at King’s College London. In 2016,

Kim Winter

Head of Portfolio and Insight
,
Nottingham Trent University
Kim Winter
Kim has led the insight team at NTU for the last 15 years. In 2018 the team moved from marketing into the newly formed Strategic Planning and Change department. Since then the remit of the team has grown to include more focus on the development of the portfolio alongside the existing research and insights provided. Kim leads on all market intelligence and research to underpin the University’s strategic plan, specifically relating to market insight, student recruitment, student experience (including NSS, PTES, PRES), competitor monitoring and evidence based course portfolio developments.

Clare Killen

Senior Consultant, Data Analytics
,
Jisc
Clare Killen
Clare is a senior consultant in Business Intelligence within Jisc’s data and analytics directorate. She has worked closely with both FE and HE providers on building digital capabilities and digital experience insights for students, teaching staff, professional services staff and researchers for several years. Clare holds a Masters in Education from The Open University and a BA (Hons) in Post compulsory education from Oxford Brookes University.

Event sponsor

Explorance

At Explorance, we believe that each experience matters. From students in higher education to employees at the workplace, feedback is vital to the lifelong learner's journey. That's why Explorance's mission is to help organisations create a personalised journey of impact and fulfillment for their people through innovative Experience Management (XM) solutions.

The Blue Student Experience Management platform offers a single source of truth from a centralised process. Blue is purpose-built to fully automate all major student feedback gathering initiatives - institutional surveys, course evaluations, competency assessments, alumni surveys – all on one platform. 

Find out more