This talk reports on two studies carried out with the aim to establish the major contributing factors to student course satisfaction as measured by the National Student Survey. Study one was focused on data from the NSS itself (N = 1332) in which it was demonstrated that variance in overall course satisfaction is mostly driven by satisfaction with teaching quality and the students' personal development. Study two was focused on the psychological or "internal" factors that might influence course satisfaction. Data was collected from a sample of undergraduate students (N = 250). This questionnaire-based study indicated that of the factors considered the fulfilment of the basic psychological need to feel competent was the most influential on students’ course satisfaction. We conclude that efforts to maximise student satisfaction should focus on enabling academic staff to excel as inspirational tutors tutors who foster competence and confidence in their students' academic journey.
