Coventry University like many other higher education institutions has switched from a paper-based module evaluation survey to an online version which has led to increased turnaround times of results and better quality of students’ comments in terms of legibility (typed instead of handwritten). The session will discuss the implications of switching from paper to online evaluations specifically exploring any differences in the content and tone of students’ comments. This will involve drawing on associated links between behaviours adopted by individuals using social media platforms/open channels of communication. The findings of the study will be discussed along with the implications of seeking more innovative and efficient ways of gathering student feedback to assess students’ satisfaction with the quality of teaching and learning.
