Embedding equality in student services

ECU’s guidance  shares ideas that can assist student services managers and staff on how to collect, analyse and monitor equality data as well as communicate the findings across your institution. The guidance explores some of the equality issues revealed when ECU and AMOSSHE examined the working practices of six student services departments.

Many student service departments are missing an opportunity by not routinely collecting or monitoring equality data for trends which could help inform key decisions about their service provision.

Our guidance Embedding equality in student services outlines how student services managers and staff can make the most of the collection and analysis of equality data. The guidance will help staff to:

• collect data effectively using standardised monitoring questions and central collection systems
• understand patterns of engagement in all student services across your institution
• share key messages across your institution in order to improve service provision.