Using "what if scenario" analysis of institutional NSS results to prioritise and focus quality enhancement

The case study is in the context of a large post-92 Higher Education Institution (HEI) that has around fifty subject groups reported on in the National Student Survey (NSS). From 2008 to 2009 there was a significant downturn in the institutional results for the University. This left a need to understand whether this shift was due to a general problem across the University or something more specifically located in particular subject groups.