Focusing on reforms to quality and student outcomes, Susan has the student experience at the heart of her vision for the organisation. She joined the Office for Students in 2018 and, as Director of Regulation, she was responsible for the development of its regulatory approach and the implementation of that approach for the effective regulation of universities and colleges. She led the teams that assess higher education providers seeking registration with the OfS, conduct ongoing monitoring and intervention for registered providers, and assess providers seeking authorisation to award their own degrees.
Prior to the creation of the Office for Students in 2018, Susan was the Director of Regulation and Assurance at the Higher Education Funding Council for England, one of the OfS's predecessor bodies.
Susan previously worked in a range of higher education institutions, including pre- and post-1992 universities, a conservatoire, and providers with substantial distance learning provision. She was a member of a university executive team and her roles have included responsibility for the development of institutional strategy and policy, as well as for the design and operation of internal regulatory frameworks and services for students.