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Race Equality Charter FAQs: Support from Advance HE

The answers to some frequently asked questions about support from the Race Equality Charter team.

How can we get in touch with the team?

Advance HE's Equality charters team are happy to answer questions about membership or award applications by phone or email: Contact us at . However, please read these FAQs and the awards handbook available in our information pack thoroughly in advance of getting in touch.

What input can we expect from Advance HE's Equality charters team?

Please note that staff will not comment on content of award submissions or read through submissions prior to the deadline. The Equality charters team are receptive to invitations to attend events and workshops depending on capacity and will respond to invitations on a case-by-case basis. Comprehensive feedback on submissions is given, whether successful or unsuccessful.

The Equality charters team will attempt to field specific questions arising from the feedback, but are unable to comment on the panel’s judgment. Please note that at peak times of the year (notably around submission deadlines and while assessment panels are taking place) it may take longer than usual to respond to your query.

Can a member of Advance HE staff look at our submission prior to the deadline?

Advance HE can advise applicants on the process and respond to specific queries about a submission. However, we cannot read through entire submissions or comment on content. Any input from the Race Equality Charter team is purely advisory, and will not affect the final decision of the panel.