The increasing level of globalisation within services industries has brought many challenges – including how to manage a culturally diverse workforce. Managing a multicultural workforce either within a business unit or within a global corporation can be a demanding task for managers. For individuals negotiating the complexity of cultural diversity is a life-long learning task that is relevant to the world of work the community and in global contexts. This resource guide has been produced to encourage and enable academics and indeed managers to make use of the resources in teaching and learning. It is important that lecturers and students within subject areas of tourism and hospitality are able to access resources that enable their wider understanding of the relationship between social and cultural theory (cultural difference ethnicity nationalism cultural identity cultural taboos cultural shock cultures colliding equality and diversity) and create opportunities where theory can be effectively applied to practice. Cultural diversity education in the curriculum plays a pivotal role in systematically enabling students (indigenous and international) to develop cultural diversity competencies and skills.
